Refund policy
At Mero Jutta, your satisfaction is our top priority. We take pride in offering quality footwear, accessories, bags, skincare, and cosmetics at reasonable prices. If you are not 100% satisfied with your purchase, we are here to make the return or exchange process smooth and simple.
1. 7-Day Return Window
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You have 7 calendar days from the date your package is delivered to request a return, exchange, or refund.
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Requests made after 7 days will unfortunately not be eligible for a refund or exchange.
2. Return Eligibility & Conditions
To qualify for a successful return or exchange, please ensure:
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Condition: The item must be unused, unworn, unwashed, and in the exact condition you received it.
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Packaging: The product must be in its original packaging with all brand tags, labels, and boxes (such as shoeboxes) intact.
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Proof of Purchase: You must provide your order number or receipt confirmation.
3. Non-Returnable & Hygiene-Exempt Items
For health, hygiene, and safety reasons, the following items cannot be returned once delivered:
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Opened or used skincare, cosmetics, and makeup products.
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Worn socks, innerwear, or jewelry (unless delivered defective or damaged).
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Clearance items clearly marked as Final Sale.
4. Damaged, Defective, or Wrong Items Delivered
We inspect every order carefully before dispatch. However, if your order arrives damaged, defective, or with an incorrect item:
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Please notify our support team within 24 to 48 hours of receiving the parcel.
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Send us a quick photo or video showing the defect along with your order number via WhatsApp (+974-33445152) or email (info@merojutta.com).
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We will arrange a free replacement or full refund at no extra charge to you.
5. How to Initiate a Return
6. Refund Options & Timeline
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Payment Method: Approved refunds will be issued via cash transfer, original payment method, or store credit, depending on how your original purchase was made.
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Processing Time: Once approved, your refund will be completed within 3 to 5 working days.
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Delivery Fees: Since we offer 100% Free Shipping on orders, you receive a full refund for the item amount.
7. Need Help?
If you have any questions regarding a return or need assistance with sizing, reach out to us directly:
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Email: info@merojutta.com
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Phone / WhatsApp: +974-33445152
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Customer Support Hours: Saturday – Thursday | 9:00 AM – 10:00 PM
