Refund policy
Return & Refund Policy – Mero Jutta
At Mero Jutta, we strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return & Exchange Policy
✅ Timeframe: Returns or exchanges must be requested within 7 days of delivery.
✅ Condition: Items must be unused, in original packaging, and with all tags attached.
✅ Eligible Items: Only regular-priced items can be returned/exchanged. Sale or discounted items are non-refundable.
✅ Exchange Availability: Exchanges are subject to stock availability.
2. Refund Policy
✅ Refund Method: Refunds for returned items will be issued as store credit only.
✅ Processing Time: Refunds are processed within 3-5 business days after the return is approved.
3. Non-Returnable Items
❌ Used, damaged, or worn items.
❌ Items without original packaging or missing accessories.
❌ Sale, clearance, or final-sale items.
4. Return Process
1️⃣ Contact Us: Send a return request via WhatsApp (+97433445152) or email (info@merojutta.com) with order details and item photos.
2️⃣ Approval: Once approved, return the item to our store at Building No. 23, Street 938, Zone 26, Doha - Qatar
3️⃣ Exchange/Store Credit Issued: Upon inspection, we will process the exchange or issue store credit.
5. Delivery Charges
• Return shipping costs are non-refundable.
• Customers are responsible for returning items to the store.
📞 Need Help? Contact us via WhatsApp +97433445152 for any return or refund inquiries.
