Shipping policy

At Mero Jutta, we are committed to delivering your favorite lifestyle products—from footwear and accessories to beauty and skincare—quickly, safely, and hassle-free.

1. Delivery Rates & Timelines

We believe shopping online should be straightforward with no hidden costs at checkout.

• Shipping Cost: 100% FREE on all orders. No minimum purchase required.

• Delivery Time: 1 to 2 Working Days from the date your order is confirmed.

Note: Working days are Saturday through Thursday. Orders placed on Fridays or public holidays will be processed on the next business day.

2. Order Processing & Tracking

• Once you place an order, our team packs and dispatches it within 24 hours.

• You will receive an email or SMS confirmation with your order details as soon as your items are handed over to our delivery courier.

• If there are any unexpected delays due to courier disruptions or traffic, our customer support team will contact you directly with an update.

3. Delivery Instructions & Address Accuracy

To ensure your parcel arrives safely within 2 working days:

• Please double-check your contact phone number and full delivery address during checkout.

• Our courier partner will call you prior to delivery. Please ensure your phone is reachable so the driver can locate your address without delay.

4. Damaged or Missing Items

We inspect every order before dispatch to ensure quality. However, if your package arrives damaged or missing an item:

• Please notify us within 24 hours of receiving the package.

• Contact our support team with your order number and photos/videos of the package and product.

5. Need Help With Your Delivery?

If you have questions about an existing order or need to update your delivery address, feel free to reach out to us:

• Email: info@merojutta.com

• Phone / WhatsApp: +974-33445152

• Customer Support Hours: Saturday – Thursday | 9:00 AM – 10:00 PM